F7701-1003 Netflix Error – Here is What to do


The f7701-1003 error message is common among Netflix users using Firefox.

This is basically about an issue with your browser’s Widevine Content Decryption Module (CDM).

So in this post, I will share with you why you got the error message in the first place and the possible things you can do to get this error corrected.

These are troubleshooting steps that will help you fix the F7701-1003 error.

You might want to follow them bit by bit.

Be sure you try out all the troubleshooting steps shared here because the step that worked for Netflix user A may not be the same that will work for Netflix user B.

So now you want to get f7701-1003, let’s get to it right away.

F7701-1003 possible causes and fixes

— If you are using a public computer in school or your workplace, you might want to check to be sure that the administrator of the system does not prevent you from installing the required software to play Netflix.

If you suspect anything on the contrary, simply reach out to the system administrator to assist you further.

— You might have the f7701-1003 error if you are browsing privately.

To try and clear this error, you will need to exit the private browsing, close the Firefox browser then try to relaunch it.

— Another thing to really look out for is your browser cookies.

Check and be sure your Firefox browser has cookies enabled.

I believe you can do that on your Firefox browser?

In case you can’t, simply follow the steps below:

  • At the upper right corner, select the menu icon
  • Select Options.
  • From the left menu, select “Privacy and Security”
  • Under History, leave the option on “Remember History” that should be the selection by default, but if it varies, change it to “Remember History”
  • Close the tab and try Netflix again.

— In cases where you do not see content, you might want to be sure that the DRM is enabled.

If it is not turned on, you may still have this error message.

Follow the steps below if you do not know how to do it.

  1. Again at the upper right corner, select the menu icon
  2. Select Options.
  3. Select Content from the menu on the left.
    • If you do not see Content, select General and scroll down to Digital Rights Management (DRM) Content.
  4. Tick and untick the checkbox that is next to play DRM content
    • Usually, the box should be checked, but if on the contrary, then check the box before proceeding to the next step.
  5. Restart Firefox and try Netflix again.

— Firefox’s content protection feature has to be intact.

Here is a quick step for people who can’t go about it.

Here are quick steps to take to do it yourself:

  1. Once more, select your browser settings
  2. Select Addons.
  3. Navigate to the Plugins tab.
  4. This time, you are searching for “Wideviden content by Google. right-click on it and choose to find updates.
    • Once you see the message that Widevvine will be installed in a moment, then you have to give it a bit of time.
  5. Simply select “Activate” from the from down menu
  6. Try Netflix again.

— An outdated firefox browser is enough to show f7701-1003 Netflix error.

Be sure always and always that your browser is up to date

— Be sure that you are using the official Firefox software to log on.

After doing all of these, try to relaunch your PC and see if it goes.

Try these troubleshooting techniques and you will be glad you did.

These are the troubleshooting steps to fix f7701-1003 Netflix error for both Windows and Mac users.

Do you have an alternative way to fix the f7701-1003 Netflix error?

Be kind enough to also share your steps.