Even before you make your buying decision, you have to know the Kegura return policy.
This will really help you if you have the need to return a product you already paid for and you are not satisfied with it.
Kegura is an online marketplace where anyone can shop things like watches, chains, chainsets, rings, pendants, sunglasses, apparel, and bracelets.
It is a world marketplace where anyone can shop from anywhere in the world.
All you need to do is to access their website, go through the items, select the ones you want to buy, and check out to pay for them.
In this piece, we shall be taking a look at the Kegura return policy.
If you are a customer on their platform, you need to understand what is in it for you just in case you want to return any item.
That is if you have to for any reason.
But let’s understand what return policy means and look like generally.
Return policy is usually a set of rules covering the interaction between a customer and the company.
These rules guide how they manage any canceled transaction and if the goods bought will be returned.
The rules state the positions of both the company and the customers and what they regard to fall under this category.
Kegura too has her return policy and if you are a customer or intending customer, you need to know what the return policy looks like.
This is important because you need to know how this applies to you as a customer just in case it may warrant you returning any purchased goods.
Kegura, prides itself on giving a 100% money-back guarantee if the purchased product is damaged or defective.
They give the customer 30 days to get the product back to them.
Please note that a refund can only be gotten after the product gets to them.
For the refund, you need to be patient until they confirmed they have received the goods.
It is to be noted that Kegura will not bear any expenses attached to sending back the goods to them.
That will be the sole responsibility of the customer.
Interestingly, even if the goods are on the way to the customer, the customer must first wait to receive them and then send them back at his expense.
Furthermore, Kegura states it clearly that customers cannot cancel an order once it is placed.
Even if you mistakenly select the goods, once you place the order, it cannot be canceled.
If you don’t need the goods, you must wait till you receive the goods first.
Then you may contact them to inform them about your ordeal.
You will be guided on how to return it.
In either case, you may need to wait up to eight weeks before you get a refund.
This is because it takes 2-4 weeks for shipping to be complete and with covid19 now, it may take extra 1-2 weeks extra to get the goods.
This depends on your country.
Then you will have to send it back and wait till they receive it before your refund can be processed.
Please be informed that the refund is not automatic after you send the item.
Even after they receive it, they will first notify you before they check the item.
It is the outcome that of the inspection that will determine if the refund will be approved or not.
And when it is approved, your financial institution can also delay your payment.